What is your cancellation and refund policy?

Cancellation and Refund Policy

We at KidsPlay Sports are committed to offering a fair and flexible cancellation and refund policy. Below are the details governing cancellations and refunds:

Full Refund Policy

Participants are entitled to a full refund of the registration fee if they choose to withdraw from a program, class, or camp up to 14 days prior to the start date. No questions will be asked, and the refund will be processed promptly.

Field Closures, Air Quality, and Inclement Weather

In the event of field closures mandated by the City of Burlington, poor air quality classified as 'High' health risk by the Province of Ontario, or inclement weather conditions such as lightning and severe thunderstorms that pose a risk to our clients or staff, KidsPlay will work with the city and do our best to arrange a makeup class.

Voluntarily Missed Classes

We regret that we cannot offer refunds or credits for classes missed voluntarily.

Credit Utilization

Credits issued are valid for any available program offered by KidsPlay Sports. This includes our regular weekly programming, summer camps, holiday/PA day camps as well as birthday parties.

We appreciate your understanding and cooperation with our policies as we work to ensure the safety and enjoyment of all participants. Thank you for choosing KidsPlay Sports.